My Jio Store KYC Documents – The Best Verification List & Process Guide
If you plan to visit a Jio outlet for any SIM-related service, the first thing you should confirm is the list of Jio Store KYC documents you need to carry. Missing or incorrect paperwork is the most common reason people have to make repeat trips to the store.
This guide explains the required documents for all major Jio services including new SIM activation, eSIM conversion, replacement SIM issuance, number correction, postpaid onboarding, and connection ownership transfers.
Table of Contents
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What Is KYC at Jio Store?
KYC (Know Your Customer) is a mandatory identity verification process required by Indian telecom regulations before providing any mobile connection. Jio store representatives must capture your photo, verify your identity document digitally and link it to your Aadhaar number or alternative ID.
Without completing KYC, Jio cannot legally provide or modify any SIM services.
General Jio Store KYC Document Requirements
In most cases, only one document is required:
- Aadhaar Card – preferred and fastest method
KYC is completed through biometric authentication (fingerprint or OTP). No photocopies are normally needed.
If Aadhaar is unavailable, Jio may accept alternative ID combinations for limited cases.
Accepted Alternate KYC Documents
- Passport
- Voter ID
- Driving Licence
- PAN card (may require address proof along with it)
- Utility bill (address verification support only)
Note: Alternate documents are subject to store discretion and local compliance guidelines.
Jio Store KYC Documents by Service Type
1. New Jio SIM Card
- Valid Aadhaar card
- Biometric thumb verification or OTP verification
Optional:
- Alternate ID if Aadhaar unavailable
2. Jio eSIM Conversion
- Valid Aadhaar card
- Phone supporting eSIM
- Active Jio SIM
- Registered email ID
Reference guides:
3. Replacement SIM (Lost / Damaged SIM)
- Aadhaar card
- SIM ownership verification through OTP
Store will deactivate your old SIM and issue a new physical SIM or eSIM profile.
4. Correction of Name / Address / DOB
- Aadhaar card matching correct information
Correction is allowed if Aadhaar details differ from registered data.
5. Postpaid SIM Activation
- Aadhaar card
- Live photo capture
- Biometric or OTP verification
6. Ownership Change / SIM Transfer
Jio Store KYC Documents required from both existing and new customer:
- Aadhaar of existing owner
- Aadhaar of new owner
- Joint in-store biometric verification
KYC Process at Jio Store – Step by Step
- Take token at reception
- Explain your service request to representative
- Submit Aadhaar card
- Biometric or OTP verification
- Live photo capture
- Digital contract confirmation
- SIM activation or service completion
In most cases, the entire visit takes between 10 to 30 minutes.
How Long Does Activation Take After KYC?
- New SIM: 5 minutes to 2 hours
- SIM replacement: Immediate to 30 minutes
- eSIM conversion: 2 hours cooling + profile installation
- Postpaid activation: Same day
Common KYC Errors at Jio Store
- Aadhaar mobile number mismatch
- Fingerprint authentication failure
- Name mismatch between Aadhaar & old KYC
- Duplicate SIM request on same Aadhaar
How to Avoid KYC Problems
- Carry original Aadhaar card
- Ensure Aadhaar mobile number is active
- Clean fingerprints before biometric scan
- Confirm correct address data before submission
Find Nearest Jio Store
Use these guides to locate outlets and visiting times:
FAQs – Jio Store KYC Documents
Is Aadhaar mandatory at Jio Store?
Aadhaar is strongly preferred and is mandatory for biometric KYC. Alternate documents may work in limited situations.
Is a photocopy required?
No. Digital scanning is done at the store. Photocopies are not required.
Can KYC be done online?
For eSIM users, digital KYC can be done through the MyJio app using OTP and email authentication.
Can someone else perform KYC for me?
No. Customer presence and biometric or OTP verification is mandatory.
Is KYC needed for Jio 5G?
No additional KYC is required beyond your existing valid SIM verification.
Updated for jiohi.com – official guidance on Jio Store KYC documents and verification process.
